ULTRA BODY FITNESS CORPORATE OFFICES: P.O. BOX 4338, HIALEAH, FL 33014     (877) 800-0309    EMAIL
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Frequently Asked Questions
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If you have any questions about UBF that are not covered here or elsewhere on our website, please email customerservice@ubfpt.com.

Customer Support Frequently Asked Questions

  1. What is the number to the corporate office of Ultra Body Fitness?
  2. What are the hours of operation of the corporate office of Ultra Body Fitness?
  3. What is your mailing address?
  4. Do you have an email address?
  5. Do I need to be a member of the gym to have an account with Ultra Body Fitness?
  6. What are the prices for your services?
  7. Do you offer month to month programs?
  8. Can I switch my trainer?
  9. Who is Affiliated Acceptance Corporation?
  10. Why did I receive a welcome letter from Affiliated Acceptance Corporation?
  11. How can I make a payment on my account?
  12. Can I make early payments on my account?
  13. How can I change my billing information?
  14. Can I change the days that my automatic deductions are withdrawn?
  15. Should I give my trainer my password?
  16. How do I reset my password?
  17. If I was unable to use my session this month do I lose them?
  18. Can I add someone to my account?
  19. Can someone take over my account?
  20. How do I cancel my account due to medical issues?

What is the number to the corporate office of Ultra Body Fitness?

The number is 877-800-0309.
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What are the hours of operation of the corporate office of Ultra Body Fitness?

The corporate office hours of operation are: 8:30 AM to 5:30 PM eastern Monday through Friday excluding all major holidays.
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What is your mailing address?

PO BOX 4338 Hialeah, FL 33014.
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Do you have an email address?

Yes. Customerservice@ubfpt.com.
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Do I need to be a member of the gym to have an account with Ultra Body Fitness?

Yes. In order to sign up with UBF you must be an active member with the fitness center.
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What are the prices for your services?

Prices may vary but you can go to the nearest fitness center where we provide services for more information.
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Do you offer month to month programs?

Month to month programs are put in place once you have completed the term of your original agreement.
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Can I switch my trainer?

You may speak with the Ultra Body Fitness Manager at the fitness center to see the availability of other trainers.
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Who is Affiliated Acceptance Corporation (AAC)?

Affiliated Acceptance Corporation (AAC) is a third party billing company that we use to process the billing for Ultra Body Fitness.
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Why did I receive a welcome letter from Affiliated Acceptance Corporation?

By law, they must make you aware of the active account that you have with Ultra Body Fitness.
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How can I make a payment on my account?

We offer different options to make a payment; Over the phone at 1-800-233-8483, online at https://portal.affiliated.org, or by mail to PO BOX 4338 Hialeah, FL 33014. 

You must first select Create Account in the login screen at https://portal.affiliated.org. Complete account creation with your Customer Number, Zip Code, Email Address and Last Name. You will receive a confirmation email that you must respond to by clicking a link in the email. Once you click on the link in the email, you will be able to select your login password and enter the AAC portal to view your account information and make payments. 

If you do not know your Customer Number, please call AAC at 1-800-233-8483. 

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Can I make early payments on my account?

Yes. We offer two options to make a payment; Over the phone at 1-800-233-8483 or online at https://portal.affiliated.org
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How can I change my billing information?

There are 3 ways you can update your billing information:

  1. You can fill out a specialized form at the facility you are currently training.
  2. You can call Affiliated Acceptance Corporation at 1-800-233-8483.
  3. You can update it online at https://portal.affiliated.org.

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Can I change the days that my automatic deductions are withdrawn?

The days can be changed anytime within the same month but the deductions can only be between the 1st and the 28th.
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Should I give my trainer my password?

It is recommended to keep your password confidential.
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How do I reset my password?

You can contact the corporate office of Ultra Body Fitness to reset your password at 305-362-4811.
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If I was unable to use my session this month do I lose them?

No. As long as you are an active client and your account is current on the payments the sessions roll over to the following month.
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Can I add someone to my account?

You may only add a minor to your account. Anyone else must sign an agreement with Ultra Body Fitness.
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Can someone take over my account?

Yes, however the person must have a gym membership.
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How do I cancel my account due to medical issues?

There is a form that you must submit to your physician labeled a Verification of Disability form. This form can be given to you upon your request. It must be submitted to our office directly via certified mail at PO BOX 4338 Hialeah, FL 33014.
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